Our Story

Professional. Independent. Personal.

At Hear In, our story is about more than hearing aids — it’s about restoring connection, confidence, and clarity in everyday life.

Founded in 2021, Hear In was created to provide genuine audiology care that puts people first — not profit. We wanted to build something different: an independent hearing clinic where clients feel listened to, respected, and supported through every stage of their hearing journey. Today, with clinics in Frankston (Karingal) and Cranbourne, we’ve helped more than 5,000 people rediscover the joy of hearing.

Where It All Began

Our founder, Andrew Glynn, is a university qualified Audiologist with over two decades of experience across Australia and the UK. After years of managing large corporate hearing companies, he recognised a growing problem — the focus had shifted from care to sales.

That’s why Hear In was born — to bring hearing healthcare back to what it should be: honest, professional, and truly independent.

What Makes Hear In Different

We believe independence is our greatest strength. Because Hear In is not owned or influenced by hearing aid manufacturers, we’re free to recommend only the best hearing aids available. We use brands such as Phonak, Oticon, Signia and Unitron because of their quality, performance, durability, reliability, and fit for each individual.

This independence also allows us to spend more quality time with every client. We take the time to understand your hearing needs, explain your results clearly, and make sure you never feel rushed or pressured into a decision.

It’s why more than 40% of our new clients come from word-of-mouth referrals. Families, friends, and local GPs have referred to us because of the difference that independent care makes.

Our Approach: Care Without Compromise

At Hear In, our goal is simple — to deliver the highest standard of clinical care in a welcoming, approachable, and transparent way.

We believe in:

Listening first — understanding your needs before recommending solutions.
Clarity and honesty — explaining your options in plain language.
Quality over quantity — focusing on genuine relationships, not quick sales.
Ongoing support — because good hearing care doesn’t stop after fitting.

Our clients tell us they appreciate our calm, caring approach. It’s what helps people feel comfortable coming back, year after year.

The Hear In Promise

We promise to always:

Provide independent advice you can trust.
Use only clinically proven hearing aids and technologies.
Be transparent about costs and treatment options.
Deliver long-term care, not one-off transactions.

Whether it’s your first hearing test or your fifth pair of hearing aids, you’ll always get the same level of honesty, time, and care from our team.

Where We Are Today

Hear In now operates two modern clinics:

With plans for future growth, our mission remains the same: to make independent audiology accessible to more Australians — while maintaining the personal touch that built our reputation.

Thank You for Trusting Hear In

Every story we hear from our clients, from the first time they hear birds again to reconnecting with loved ones, reminds us why we do what we do.

We’re proud to be Australia’s most-reviewed independent audiology clinic, and we’re grateful for every person who chooses to trust Hear In with their hearing health.

Questions?

Talk to our friendly team.