Client Relations Officer

Who We Are

Hear In Karingal is a young, independent, family-owned audiology practice with a focus on hearing services, hearing aids and wax removal. Our clients vary in age from children to seniors. We are a modern, paperless clinic servicing the Frankston and surrounding area.


If you are good with people, passionate about helping others, have experience in running an allied health clinic and want to be part of a small independent audiology practice, then please apply.

The Role

We are looking for a person with clear communication abilities and exceptional customer service skills with preferred experience in the hearing industry.


This is a permanent part time role, working 3 days a week (Tuesday, Thursday, and Friday), 9:30am – 5:00pm.


The function of the CRO is to deliver gold standard patient-centred-care to our clients whilst delivering administrative support in the day-to-day operations of the clinic.

Responsibilities / Employment Functions

  • Front of house duties including welcoming clients and visitors, answer phone calls, responding to enquiries (phone, online and face to face)
  • Work in a safe, professional, and organised manner
  • Work cohesively, and effectively communicate, with clients and the team
  • Understand client and funding types in relation to the hearing profession (eg. Hearing Services Program, DVA, TAC, Medicare, NDIS, WorkCover)
  • Reception and administration duties completed daily
  • Data entry and diary scheduling management
  • Scanning, digitising, filing, and maintaining electronic documentation
  • Invoicing and payments
  • Receiving and processing orders
  • Postage and organising courier pick-ups
  • Periodically check stock on hand
  • Monitor and order stationery and clinic supplies
  • Equipment sterilisation and cleaning
  • Ensure clinic, reception and staff environment is maintained and basic cleaning duties performed, including emptying of rubbish bins and periodic vacuuming, as required
  • Liaise with other medical professionals and community groups as required
  • Ensure awareness of, and adherence to, company policies and procedures
  • Strict maintenance of confidentiality always
  • Provide feedback as requested and offer suggestions for continuous improvement

Performance Indicators

  • Appointment book optimisation
  • Feedback from management, team members, suppliers, and clients
  • Accuracy and timeliness with computerised client records and claims
  • Efficient turnaround of clinical and required tasks

Competencies/Requirements

  • Hearing industry, medical or allied health knowledge preferred but not essential for right candidate
  • Neat attire
  • Professional client service, empathy, and rapport
  • Excellent verbal, diction, and written communication skills
  • Intermediate PC skills including Word, Excel & Outlook
  • Accountability and growth mindset
  • The role requires you to have myGovID access in order to login to client records
  • Working with children, and police check

What We Are Offering

Permanent Part Time (Tuesday, Thursday and Friday) – 9:30am-5:00pm (19.5 hours/week)

$24.92/hour + 11% Super (going up to 11.5% 1st of July 2024) Potential to grow to full time position

Accepting Applications Now

Please submit you resume and cover letter to andrew@hearin.com.au